Shipping & Returns
We have carefully considered how best to provide cost competitive products and shipping to our customers.
At LedLuxLighting we focus more on providing a competitive price for our high quality products and charge competitive national carrier rates for your order. We have a standard charge of €15.00 on every order up to a maximum weight of 20Kgs with free shipping on order value excluding VAT of €200.00 subject to terms and conditions.
Anything over 20Kgs will be charged at €25.00 per order (per item) – subject to weight and dimensions of parcel, unless it can be picked up at our distribution centre i.e. Carrick on Shannon Co. Leitrim Ireland and then there is no carriage charge. We can deliver locally up to 30 Kilometer from Carrick on Shannon, Co. Leitrim, Ireland.
Many of our online competitors offer free shipping when you reach a certain level of purchases or indeed appear to offer free shipping on everything whatever its purchase price. It’s seldom free, some online retailers may say they are offering free shipping however their carriage costs are built into the cost of the product, so ask yourself are you really getting added value?
We have negotiated competitive rates for our shipping orders with our delivery partners DPD and An Post. Our business is mostly within Ireland and we send our parcels by couriers for **standard delivery on anything over 250g.
Orders sent to countries outside of European Union are subject to custom charges. International customers can arrange collection of orders from Carrick on Shannon, Co. Leitrim, Ireland -subject to prepayment of product(s)
From time to time there may be a delay in the dispatch of orders. This may occur if an item is temporarily out of stock or lighting is being provided on a project basis so we are able to provide the latest most efficient LED technology light source on the market today and do not hold large stock in an evolving LED lighting market.
Select LED lighting products are manufactured to order, providing the very latest LED lighting technology and lighting control technology to customers and can take up to 60 days to be delivered. You will however be advised of this quickly and offered an alternative product or an option of a refund
Standard delivery is with DPD Couriers within **10 working days from close of business hours on day of purchase for ROI.
Guaranteed “Next Day” or timed delivery within Ireland can be arranged for extra costs. Please call for details.
Delivery costs will be dependant upon such factors as weight, dimensions of parcels and final delivery address.
**Please note that we cannot be held responsible for delays caused by third parties outside our direct control
All customers are advised to fully inspect all items prior to signing for delivery. Claims for damages or product shortage(s) must be reported to us in writing within 48 hours of receipt of delivery.
Shipping is charged at a flat rate of €15.00 per order.
Shipping to UK and is limited to Zone 1 & 2 only, and excludes parts of the Scottish highlands and Channel Islands. All UK Orders must have a valid postcode, and a telephone number, ideally a mobile.
We are unable to deliver to the islands around Ireland, however these can be collected in Carrick on Shannon, Co. Leitrim, Ireland -subject to prepayment of product(s).
Delivery to EU /Rest of the world is by application. Please email us for rates and we will quote.
Delivery time for order
We are an online store and not a high street shop. Purchases are made online / phone for trade prices /phone for delivery within 7 days.
We also welcome export orders from outside of Ireland.
We would request you contact us in advance to obtain a quote for shipping to your chosen country.
We offer Saturday and timed delivery at extra costs. Please contact us for rates
European worldwide Shipping Information
LedLuxLighting endeavour to deliver high quality goods and services as quickly as possible to meet or exceed your expectations.
We are happy to ship your order throughout Europe and beyond. Shipping prices are calculated on a per order basis and are based on weight and destinations.
Please contact us with your enquiry about European and beyond destination for shipping costs.
All international orders (outside Ireland and the UK) under 5Kg are sent via An Post standard post, larger orders are sent by courier.
Eco Building Technologies trading as www.ledluxlighting.ie will notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.
If Eco Building Technologies trading as www.ledluxlighting.ie receives no communication from you, within 5 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.
If you have not received your order, please contact our customer representatives using any of the methods located on www.ledluxlighting.ie/contact
All shipping costs are estimated. Should there be an additional shipping cost you will be contacted by our sales representative in advance of shipping.
While we expect you will be fully satisfied with your purchases, there maybe circumstance when you need to return or exchange an item. LedLuxLighting Returns Policy outlined below is provided in addition to, and does not affect, your statutory rights.
Eco Building Technologies trading as www.ledluxlighting.ie policy is to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.
If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 10 days to arrange collection and return. Eco Building Technologies trading as www.ledluxlighting.ie is not responsible for paying shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods. Returned goods must be accompanied with original Invoice number and/or Invoice.
If any Goods you have purchased have faults when they are delivered to you, you should contact Eco Building Technologies trading as www.ledluxlighting.ie within 14 days to arrange collection and return. Eco Building Technologies trading as www.ledluxlighting.ie is not responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. A repair, refund or replacement will be given at the manufacturers’ discretion for products which become faulty within the specific warranty period. Returned goods must be accompanied with original Invoice number and/or Invoice.
If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty. The complete product must be returned, unless previously agreed by Eco Building Technologies trading as www.ledluxlighting.ie in writing; incomplete items may not be returned. Returned goods must be accompanied with original Invoice number and/or Invoice.
Eco Building Technologies trading as www.ledluxlighting.ie does not accept liability for direct or indirect consequential loss caused by faulty product.
If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to Eco Building Technologies trading as www.ledluxlighting.ie within 3 days and arrange collection and return. Eco Building Technologies trading as www.ledluxlighting.ie is not responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods. Returned goods must be accompanied with original Invoice number and/or Invoice.
You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 7 working days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to Eco Building Technologies trading as www.ledluxlighting.ie within 7 working days of receipt. You are responsible for paying shipment costs if Goods are returned for this reason. Non-standard or special goods, including cable cuttings, are non-returnable. A re-stocking charge will be made on return of goods, subject to negotiation. In all cases, goods not returned within 30 days of purchase will be subject to a minimum 30% restocking charge. Returned goods must be accompanied with original Invoice number and/or Invoice.
If you wish to return Goods to Eco Building Technologies trading as www.ledluxlighting.ie for any of the above reasons, please contact us using the details on www.ledluxlighting.ie/contact to make the appropriate arrangements.
Eco Building Technologies trading as www.ledluxlighting.ie reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
- Any use or enjoyment that you may have already had out of the Goods;
- Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;
- Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.
- Such discretion to be exercised only within the confines of the law.